FAQs

FAQs

How do I check-in for a birthday party when I arrive at Altitude?
Step 1:  Complete a waiver for all jumpers.  This can be completed online at AltitudeSpring.com or at our waiver station at the park.  
Step 2:  Check-in at the front desk.  We will check your waiver and give you a wristband and Altitude jump socks.  
Step 3:  Have fun!  We will show you to your party table/room and you can start jumping!

Who is counted in the birthday party package as a paid birthday party guest?
Anyone who wants to jump on the trampolines is considered a jumper and will be considered a paid birthday guest.  This includes parents and the birthday child.  

Do spectators / non-jumpers have to pay?
No.  Parents, grandparents or anyone not wanting to jump on the trampolines may attend your party free of charge.  

How early can I arrive to set-up for my party?
Please plan to arrive 15 minutes before your reserved 2 hour party time slot.    

How long is my jump and table party time?
2 Hours.  You will have a reserved table or private room for a reserved 2 hour time slot.  All jumpers attending your party will receive a wristband upon check-in that is valid for your 2 hour reserved party time slot.  You can book additional jump and party time for an additional $9.99 per jumper per hour.  Please inquiry with your party host for availability or book in advance when booking your party.  

Is gratuity included for our birthday party host or should I tip?
No, gratuity is not automatically added to your party.  Tipping is completely optional but very much appreciated by your party host.  You may add a tip to your party at check-out if you desire.  

Can I bring in Ice Cream?
No.  We have ice cream available at the park for purchase and have individual party cups that can be added on to your birthday party.  

My child has a food allergy, can I bring in food for them?
Yes.  Please bring in a single serving snack/meal that fits their needs.  

Do you have birthday invitations?
Yes!  Altitude invites are available on our website under birthday parties and we will also email you a PDF in your birthday party confirmation email.  

What should I wear?
Wear comfortable clothes such as shorts, sweats, and t-shirts. No sharp objects such as belt buckles or clothing studs. You may not wear shoes on the trampolines. Altitude socks only on trampolines. No jewelry is permitted on the trampolines. Refer to our park rules for more details.

Is food available?
Drinks, ICEES, nachos, chips and candy are available at the snack bar.  

Can I purchase tickets online?
Not at this time.  Only Birthday Party reservations and deposits are taken online.    

Do I have to purchase tickets in advance?
No, all ticket sales are in-park purchase.  No reservations are needed.  

Do I have to sign a waiver?
Yes, everyone who jumps on our trampolines must first sign our waiver. Those under 18 must have the waiver signed by their parent or legal guardian.

Can I bring my own food and drinks?
No outside food or drinks are allowed.  If you are having a reserved birthday party with us you may bring in cake, cupcakes, fruit or veggie tray.  No additional drinks, snacks or coolers are allowed.  
Opening Hours
  • Monday - Tuesday closed
  • Wednesday - Thursday 10:00AM - 9:00PM
  • Friday 10:00AM - 10:00PM
  • Saturday 10:00AM - 11:00PM
  • Sunday 11:00AM - 8:00PM

Get Directions

Call Us! (832) 698-2374

Lockers are available for use while enjoying the park.  Bring your own lock if you would like!